Service & Payment Policies

Clear expectations support better service.

These public policies summarize the standards that generally apply to LegalBro Services engagements. A signed proposal, service agreement, invoice, or written scope may contain additional terms for a particular matter.

Scope review before payment

LegalBro Services reviews the requested work before accepting an engagement. We will not knowingly accept payment for a service we cannot responsibly perform. We may decline, limit, or refer out a request that falls outside our capabilities, lawful service boundaries, availability, or written scope.

Fees and nonrefundable work

Fees are generally nonrefundable after work begins, documents are prepared or delivered, personnel or paralegals are assigned or paid, third-party costs are incurred, access is issued, or reserved capacity is used. Because earned compensation cannot ordinarily be taken back from personnel after authorized work is completed, clients should review the written scope before payment. Any refund required by applicable law or expressly promised in a signed written agreement will be honored.

Client responsibilities

Clients must provide accurate, complete, and timely information; review drafts and instructions; meet stated deadlines; preserve originals; and promptly disclose changes that affect the work. Delays or inaccuracies may require a revised timeline, additional fees, or suspension of service.

Professional conduct

LegalBro Services expects respectful communication with clients, personnel, vendors, and collaborating professionals. Threats, harassment, discrimination, misuse of systems, dishonest submissions, or attempts to obtain another person’s confidential information may result in restricted communication or termination of service.

No guaranteed outcome

Payment is for authorized professional time, preparation, administration, access, or deliverables—not for a guaranteed court, agency, business, employment, educational, or personal outcome.

Communication and voicemail

Live business hours are 8:00 a.m.–5:00 p.m. Central Time. Online intake and voicemail are available 24 hours a day. After-hours calls are returned as soon as reasonably possible. Please leave your name, callback number, state, and a brief nonconfidential description of the requested service.

Bail-bond coordination inquiries

LegalBro Services may help route or coordinate inquiries with independent bail-bond service providers across the United States where available. LegalBro Services is not presented as a bail-bond agency, does not guarantee release, and does not control independent provider availability, pricing, licensing, or decisions.

Questions

Ask about these policies before paying. Submitting a request does not create an attorney-client relationship or guarantee acceptance of the work.